FOREVER 21

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Dear Forever21 Fam,

We hope that you and your family are healthy and staying upbeat during this unprecedented health crisis we are in. As the global fight to slow the spread of COVID-19 continues to impact all communities across the nation, we hope you are staying safe and at home till we are on the other side of this.

As part of governmental measures set out, some of the Forever 21 stores will not be operational until the lockdown restrictions are lifted.

Our website, www.forever21.in,is always available for shopping, except for servicing pin-codes with restrictions on ecommerce deliveries and pick-ups. We are taking all precautions to ensure the safety of our staff and customers, while at the same time working hard to get your orders to you on time.

We are determined to get through this and emerge stronger together on the other side.

Stay safe, stay happy, stay gorgeous!

The Forever 21 Team, India

If you’re wondering…

To fight back against COVID-19, we are adhering to all governmental regulations. We are following stringent safety measures in our warehouses, offices, and operational stores including maintaining social distancing, only allowing limited staff at any given time, regular sanitization of all areas, and compulsory temperature checks.

As per government norms, we are following all possible safety measures in our warehouses, offices, and operational stores. We are ensuring that all staff and customers maintain social distancing and are only allowing limited staff to be present. Regular sanitization of these areas and compulsory temperature checks are also thoroughly done.

We are strictly adhering to the local guidelines. The stores are expected to open as soon as the lockdowns in the respective areas are lifted.

Yes, we are now delivering to all locations except for the pincodes under delivery restrictions.

The standard delivery time will be 8-10 business days.

Yes, returns are possible as per our policy.

The returned package will be quarantined for 24 hours to ensure safety measures are followed.

Gift cards and vouchers can be redeemed using promo codes.

As per government norms, we are following all possible safety measures in our warehouses, offices, and operational stores. We are ensuring that all staff and customers maintain social distancing and are only allowing limited staff to be present. Regular sanitization of these areas and compulsory temperature checks are also thoroughly done.

No, you will not be charged. We will try to arrange another pickup from your location as soon as possible.

Our Customer Care services are currently operational. You can reach us at080-46485177from 10:00 am to 7:00 pm. You can also reach us at happytohelp@forever21.in or DM us on our Instagram handle @Forever21_in.

We do not have an exchange policy for online purchases. However, you can return your order and place a new one.

You cannot make online exchange requests for store purchases.

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