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Delivery & Refund Info

We know these are difficult times for everyone but we are working round-the-clock to ensure things go on smoothly. At Forever 21, we are following all regulations of the Government and the local authorities to ensure the well-being of our staff and customers.

To help make your shopping experience as enjoyable and worry-free as possible, please make note of the following:

  • There may be delays in deliveries and processing of returns due to service disruptions. Delivery time estimates will be shared with you at the time of checkout.
  • There may be instances of delay in refunds or replying to you over emails or Phone. Please bear with us and rest assured that we are working hard to resolve these issues.
  • We have put into place health and safety measures for our logistics and courierteams. For everyone’s safety, we also ensure maintaining of safe-distance and contactless deliveries. Please avoid paying in cash and use prepaid methods to minimize contact.

Feel free to contact us at 089-51940695 anytime should you have concerns about your orders.

Many thanks for your patience and support during these trying times.

We sincerely apologize for any inconvenience caused to you.

Stay safe!

F21 team

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