Frequently Asked Questions
What is 'My Account' ?
‘My Account’ is a one stop for all the information related to your order(s). It gives you the complete control to do the following:
- Edit your personal information like name, address, etc
- Change password
- View your Forever21.in credits
- Initiate a return / refund of your order
- Cancel an order
Is it necessary to have an account to shop on Forever21.in?
Yes. One needs to register to shop on Forever21.in. Our registration process is fast, free, and will save you time for future purchases.
How do I reset my password ?
Please click here to reset your password
How can I find out if Forever21.in delivers to my pin code ?
When you are on the product view page, you can type in your pin code to check the delivery estimate time. In case your pin code is not serviceable, it would let you know.
How do I know my order has been confirmed ?
Once your payment is authorized and your order is completed, you will receive an email from Forever21.in confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.
Do you take orders over the phone ?
No. We do not take orders over the phone. Customers would have to place the order themselves by logging on the website. However, you can email the customer care support for any difficulties faced by you.
How do I check the current status of my orders ?
Click on ‘My Orders’ in the ‘My Account’ to get the complete details of your order including the current status.
I have already placed my order. Can I add more items to the same ?
No. Once the order is placed, you won’t be able to add more items in it. You will have to place another order to shop again.
What is the estimated delivery time ?
The delivery time varies from city to city. Typically, it takes 2 to 3 days for the order to be delivered in all the Metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in the North East & Jammu & Kashmir may take 5 to 7 days.
You can enter your pin code at the product view page to know the estimated delivery time
Order cannot ship to my area. Why ?
There are a few pin codes which are not yet serviceable by our courier partners. However, we are trying our best to make them serviceable. We request you to check back after a few days.
How are orders placed on Forever21.in delivered to me ?
Once the order is placed, Forever21.in ships it out through one of our reputed logistic service partners. Once your order has been shipped you will get an e-mail and an SMS informing you the details of the courier partner and AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
Why did I receive only a part of my order ?
The reasons why you would have partially received the order are.
- We shipped out your items in two different shipments. The other one would still be in transit.
- The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation, if you are not available on your mentioned phone number, an e-mail will be sent to you informing the same.
Does Forever21.in deliver outside India ?
You can place orders from across the world but delivery addresses are restricted to India. We are currently not doing international shipping of products.
Shipping Options and Rates
|Order Amount||Payment Method||Shipping Fee|
|Rs. 500 - Rs. 750||Online Payment||100|
|Rs. 750 +||Online Payment||Free|
|Rs. 500 - Rs. 1000||COD (Cash on Delivery)||125|
|Rs. 1000 +||COD (Cash on Delivery)||250|
|Minimum Order Value - Rs. 500|
|Shipping Fee for Cash on Delivery Orders is Inclusive of COD Charges.|
|"Online Payment" - Credit Card, Debit Card, Net Banking etc|
How does the delivery process work ?
Forever21.in uses a reputed logistics service provider to deliver products to your door steps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.
How can I track the delivery of my order ?
Once your order is placed, Forever21.in assigns your order to one of our courier partners. An SMS would be sent to your registered phone number with the details of the courier partner along with the AWB number. You can track the order using the AWB number on their respective website. Click here to Track your Order.
We accept the following forms of payment
- Credit Card
- Debit Card
- Net Banking
- Cash on Delivery
We process all online payments through PayU which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions.
I cannot find the answers to my questions; how do I reach Customer Service ?
Our Customer Service Team is available to take your calls daily during the following business hours:
10:00 AM to 7:00 PM, Seven Days a Week
TEL No. - 080-46485177
Do not have enough time to call? Our Customer Service Team will review and respond to your email as quickly as possible. Please email your inquiries to firstname.lastname@example.org