FOREVER 21

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You can return your order in 3 simple steps

  • 1Go to my orders
  • 2Click on return button
  • 3Choose a reason for return and voila its done!

If your order hasn't been placed but amount is deducted, it will be reversed within 7 working days

If the amount hasn't reflected in your account within 7 days, Please let us know using the text box below.

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frequently asked questions

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‘My Account’ is a one stop for all the information related to your order(s). It gives you the complete control to do the following:
  1. Edit your personal information like name, address, etc
  2. Change password
  3. View your Forever21.in credits
  4. Initiate a return / refund of your order
  5. Cancel an order
Yes. One needs to register to shop on Forever21.in. Our registration process is fast, free, and will save you time for future purchases.
Please to reset your password
When you are on the product view page, you can type in your pin code to check the delivery estimate time. In case your pin code is not serviceable, it would let you know.
Once your payment is authorized and your order is completed, you will receive an email from Forever21.in confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.
No. We do not take orders over the phone. Customers would have to place the order themselves by logging on the website. However, you can email the customer care support for any difficulties faced by you.
Click on ‘My Orders’ in the ‘My Account’ to get the complete details of your order including the current status.
No. Once the order is placed, you won’t be able to add more items in it. You will have to place another order to shop again.
The delivery time varies from city to city. Typically, it takes 2 to 3 days for the order to be delivered in all the Metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in the North East & Jammu & Kashmir may take 5 to 7 days.
You can enter your pin code at the product view page to know the estimated delivery time
There are a few pin codes which are not yet serviceable by our courier partners. However, we are trying our best to make them serviceable. We request you to check back after a few days.
Once the order is placed, Forever21.in ships it out through one of our reputed logistic service partners. Once your order has been shipped you will get an e-mail and an SMS informing you the details of the courier partner and AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
The reasons why you would have partially received the order are.
  1. We shipped out your items in two different shipments. The other one would still be in transit.
  2. The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation, if you are not available on your mentioned phone number, an e-mail will be sent to you informing the same.
You can place orders from across the world but delivery addresses are restricted to India. We are currently not doing international shipping of products.
Order Amount Payment Method Shipping Fee
Rs. 500 - Rs. 750 Online Payment 100
Rs. 750 + Online Payment Free
Rs. 500 - Rs. 1000 COD (Cash on Delivery) 125
Rs. 1000 + COD (Cash on Delivery) 250
Minimum Order Value - Rs. 500
Shipping Fee for Cash on Delivery Orders is Inclusive of COD Charges.
"Online Payment" - Credit Card, Debit Card, Net Banking etc
Forever21.in uses a reputed logistics service provider to deliver products to your door steps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.
Once your order is placed, Forever21.in assigns your order to one of our courier partners. An SMS would be sent to your registered phone number with the details of the courier partner along with the AWB number. You can track the order using the AWB number on their respective website. to Track your Order.
We accept the following forms of payment
  1. Credit Card
  2. Debit Card
  3. Net Banking
  4. Paytm
  5. Cash on Delivery
We process all online payments through PayU which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions.

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  1. Gift Cards, E-Gift Certificates, Cosmetics, Lingerie, Jewelry, Hair goods, Sports bra, Body suit, Swimwear, Undergarments Including Socks cannot be returned.
  2. Items marked as Sale are Final Sale and cannot be returned.
  3. Returns must be unworn, unaltered, and unwashed with all tags attached.
  1. Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date. Please log into your account to create a return or contact our Customer Support Team over email - happytohelp@forever21.in or call us (10 AM - 7:00 PM) - 080-46485177 to initiate a Return.
  2. To ensure proper processing, please select the appropriate Return Reason Code listed while initiating return. Upon receipt of your return, our Online Returns Department will inspect your merchandise. You will receive a refund to the original form of payment used to make your online purchase.
  3. Returns must be unworn, unaltered, and unwashed with all tags attached.
We accept the following forms of payment
  1. Log into your account.
  2. Go to My orders
  3. Click on 'Return' against the item you wish to return.
  4. Specify the account in which you would like the refund amount to be credited.
  5. Fill in the details and raise a return request by clicking on submit button.
  6. You will receive a confirmation for the return initiated.
  7. Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
  8. A maximum amount of Rs.200 would be reimbursed towards the shipping cost in the form of Forever21 Credits.
  1. Once Forever21 the product at our warehouse, we will refund the money or issue Forever21 Credits, as per your preferred choice.
  2. For Credit card/Debit card/Net Banking payments, it may take upto 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
  3. For COD (Cash on Delivery) Orders you will be prompted to fill in your Bank Account Details while creating the return request. You are requested to fill complete and correct details for faster processing.
  4. Forever21 Credits will be issued within 2-3 business days and can be used to purchase again from Forever21.com. Please choose the desired option when initiating the return request on our website.
  5. For orders placed using Forever21 Credits, the refund amount will be credited to your Forever21 Credits account only.
  6. Any Forever21 Credits / cashback vouchers applied will be activated again.
  7. Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.
  8. Free Gifts cannot be returned or exchanged
  9. Please email to our customer support in case of any clarification.
  1. Forever21.in will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.
  2. Refund/Forever21 Credits will be issued only after the product is received at our warehouse.
  3. Forever21 Credits will be issued within 2-3 business days of receiving the product. Prepaid refund will be initiated within 2 working days of receiving the product. It may take 2-5 business days for the amount, to reflect in your bank account.
  4. You can return either complete order or some items from the same order.
  5. Please pack the products properly and paste/write the address: Forever21, Aditya Birla Fashion and Retail Limited, Krupa Godowns, Survey no. 2/1, Soukya Road, Thirumalashettyhalli Village, Anugondanahalli Hobli,Hoskote Taluk, Bangalore rural district, Karnataka – 560067. Please mention return Id on the packet.
  6. Please use separate packets for items from separate orders.

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  1. Credit Cards
  2. Debit Cards
  3. Amex Cards
  4. Net Banking
  5. COD
  6. Wallets
  7. Forever21 Gift Cards and E-Gift Certificates.
Yes, you may use up to 10 gift cards per transaction. Enter the first gift card number and pin then click on the "APPLY" button. Then, a new entry box will display underneath for entering the following gift card number and pin.
Your credit card will be charged once your order is processed to ship.
Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Forever 21 reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.
You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens.

Corporate Address

KH No 118/110/1 Building 2 Divyashree Technopolis Yemalur Post, HAL Old Airport Rd, Bengaluru Karnataka 560037

Corporate Orders

For Corporate order write to
happytohelp@forever21.in

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